Description
OneClick is at an exciting point in our company’s growth. We are expanding our Customer Success Team to provide the best customer experience.
Location
The company is located in Lindon, Utah.
Work Location for this Position
Remote or local.
About OneClick
The idea was started by a former Chick-fil-A® employee who knew he could make a difference by improving operations for his employer, today OneClick serves over 50,000 Chick-fil-A® team members and leaders.
What does this mean for you?
A career path with great possibilities. A work environment where your leaders and peers care to listen and mentor you to become a better version of yourself daily.
At OneClick, we believe that dedicated, intelligent, balanced people build amazing products. If this is you, we encourage you to apply.
Responsibilities
This is a new position that reports to our Customer Success Director with the following requirements:
- Providing live or recorded video demonstrations and training of OneClick
- Updating our CRM with new contacts and notes about interactions with customers
- Customer service via chat, email, phone, text, and other forms of communication
- Onboarding new customers in person or through live video
- Become an expert user of our software
- Customize OneClick settings to fit our customer needs
- Exercise the highest level of privacy and stewardship over customer data
- Create content for our customer knowledge base by recording training videos and uploading them with screenshots and written explanation playbooks
- Interact with other departments when needed to provide the best customer experience, including, but not limited to, Accounting, Sales, Operations, etc.
Requirements
- A current or former Chick-fil-A® employee is highly preferred
- Must be comfortable working remotely, have a quiet space to work from, a computer, headphones, microphone, and a video camera
- Comfortable providing product video trainings live or recorded
- Writing software tutorial playbooks with screenshots and video references comes easily to you
- You thrive when learning new software applications
- University degree or relevant experience is desirable, but not necessary
- Ability to hold conversations and thrive in fast-paced environments
- Demonstrate excellent interpersonal skills and emotional maturity
- Excellent communication skills written and verbal
- Google Applications
- Software support experience preferred
- HubSpot experience is preferred but not necessary
Equal opportunity employer
It is the policy of OneClick to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
